Privacy Policy

1. Information We Collect

Information you provide

We may collect your name, email address, telephone number, company information, service-market information, and any details you provide when requesting a territory review, scheduling a meeting, contacting us, or becoming a customer.

Call and service information

When the Services handle a call, we may process caller telephone numbers, caller-provided information, call time and duration, routing information, call status, territory information, and call recordings when recording is enabled and permitted.

Technical information

Our website, hosting, security, and communications providers may automatically receive technical information such as IP address, browser and device type, requested pages, timestamps, referring pages, and security or diagnostic events. This information supports website delivery, fraud prevention, reliability, and troubleshooting.

Please do not submit sensitive personal information that is not needed for your request.

2. How We Use Information

We use personal information to:

• Review territory availability and respond to inquiries.
• Schedule meetings and communicate about Maxpipe Call Boost.
• Route calls and operate call-management features.
• Maintain call records, recordings, contacts, markets, accounts, usage, and billing controls.
• Provide support, maintain security, detect abuse, and troubleshoot the Services.
• Comply with law, enforce agreements, and protect our users, partners, and business.
• Improve our Services and business operations using aggregated or deidentified information where appropriate.

3. How We Disclose Information

We may disclose personal information to the following categories of recipients:

• Licensed roofing providers. Caller and routing information may be provided to the roofing company assigned to the applicable territory so it can respond to the inquiry.
• Service providers. We use vendors that support hosting, website security, lead intake, scheduling, communications, call routing, call recording, customer management, payments, and professional services.
• Legal and safety recipients. We may disclose information when reasonably necessary to comply with law, legal process, or valid government requests, or to protect rights, safety, and security.
• Business transaction recipients. Information may be transferred as part of a merger, financing, acquisition, reorganization, or sale of business assets.
• With your direction or consent. We may disclose information when you ask us to or otherwise authorize the disclosure.

Maxpipe Call Boost is not a shared-lead marketplace. We do not sell the same homeowner inquiry to multiple roofing companies. We do not currently sell personal information for money or use website personal information for cross-context behavioral advertising.

4. Cookies and Similar Technologies

The current marketing website does not intentionally deploy advertising cookies or analytics tags. Our hosting, security, embedded content, and scheduling providers may use essential cookies or similar technologies needed to deliver their services, prevent abuse, remember settings, or complete a requested interaction.

5. Calls and Recordings

Calls handled through the Services may be recorded when recording is enabled. Call recording is intended to support service quality, customer follow-up, documentation, and account operations. Recording notices and consent requirements vary by jurisdiction. Maxpipe and participating roofing companies must use recording features only with the notices, consents, and practices required by applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, manage territory and customer relationships, maintain business and call records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and security obligations. Retention periods vary by the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may request that we confirm whether we process your personal information, provide access to or a copy of it, correct it, delete it, or honor an applicable opt-out right. You may also ask us to stop promotional email communications.

Submit a request to [email protected]. We may need to verify your identity and authority before completing a request. If we decline a request and applicable law provides an appeal right, reply with the subject “Privacy Appeal” and explain why you believe the decision should be reconsidered.

9. Children’s Privacy

The Services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children through the marketing website.

10. Third-Party Services

The website may link or redirect to third-party services, including scheduling services. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information directly to them.

11. Changes to This Policy

We may update this Privacy Policy as our Services or legal obligations change. The effective date above identifies the current version. Material changes may also be communicated through the website or another reasonable method.

12. Contact Us